First Great Western promises to improve ‘poor performance’

Just words right now, but let’s hope; from the Guardian:

Long-suffering passengers using First Great Western rail services were offered some hope today as the company running the franchise pledged to…invest an extra £29m on improved customer service and increased capacity.

First Great Western will now offer more than 500,000 cheaper tickets to more popular destinations on FGW routes, and double its compensation rates to passengers this year.